Refund Policy
Last updated: 7/21/2026
30-day money-back guarantee
We want you to love SparkJournal. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date on any paid plan (Plus monthly, Plus yearly, or Family).
How to request a refund
Email us at support@journalspark.app from the email address you used at checkout and include your order date. We will confirm and process eligible refunds within 5–10 business days back to your original payment method. Payments are processed by Stripe.
After the 30-day window
After the 30-day window, subscription payments are generally non-refundable. You can cancel at any time from the customer portal, and you will keep access to paid features until the end of your current billing period. Renewals charged in error, duplicate charges, and service- availability issues are handled case-by-case — reach out to support and we will do the right thing.
Chargebacks
Before initiating a chargeback with your card issuer, please contact us first so we can resolve the issue directly and faster.
Contact
Atlantic Cape Concepts LLC — for refund questions, email support@journalspark.app.